At NPD, we provide a powerful legal stationery service that allows businesses to send professionally drafted debt recovery letters and emails under our agency letterhead — directly via the Credit Control Room portal. These letters act as a formal statement of intent that non-payment is now being dealt with by a third-party specialist — signaling that you are serious about recovering what is owed.
Over 90% of overdue payment issues are resolved following the issue of one of our legal letters — avoiding the need for legal action or County Court claims.
At NPD & CO we fully understand that the decision to initiate debt recovery action against a non-paying client is never taken lightly. It often requires weighing up the impact on your business cash flow against the risk of damaging an ongoing commercial relationship. That’s why our initial contact is always positioned as a seamless extension of your internal credit control procedures. This professional approach is carefully designed to preserve, wherever possible, the integrity of your customer relationship while addressing the issue of non-payment of invoices.
NPD offers a No Recovery – No Fee debt collection service on most cases we handle.
At The Credit Control Room, we give you the tools to assess risk before it becomes a problem. Our business credit reports are fast, affordable, and designed to help you determine whether to offer credit, adjust terms, or walk away.
Whether you're dealing with a Limited Company, Partnership, or Sole Trader, it’s crucial to know who you’re doing business with — and their ability to pay.
Our Limited Company Reports deliver a clear financial and risk profile, allowing you to assess any UK-registered limited company with confidence.
If your customer pays late, UK law allows you to do more than chase the overdue balance. Under the Late Payment of Commercial Debts (Interest) Act 1998, you have the legal right to charge statutory interest, claim a fixed compensation fee, or recover your reasonable debt collection costs.
The Credit Control Room enables you to create a legally compliant Late Payment Invoice in seconds — just enter the invoice date, amount, and payment date (if applicable), and our system does the rest.
The Credit Control Room provides portal access to the NPD Credit Information Database (CID) — a real-time commercial intelligence resource built to help businesses identify risk early and avoid bad debt. Over many years, NPD has collated a substantial volume of trading intelligence received from a multitude of sources, with new information received daily, then stored, collated and cross-referenced across a wide range of search fields.
Whilst credit reports remain relevant, the information on which credit ratings are based is often historic and may not reflect a company’s true current financial position. A company’s financial position can change very quickly for a multitude of reasons.
When you are managing credit control, the most important thing is knowing what to do next — and doing it correctly. Legal Helpline Support provides practical guidance on escalation, disputes, and the correct process before legal action, helping you stay compliant and in control. This service supports everyday credit control decisions and works alongside the Credit Control Room tools and templates.
Granting credit is a mathematical equation of risk. Each time you allow a customer to trade on credit, you are effectively lending money.
A credit check at the outset may confirm that everything appears satisfactory at that moment in time — but it offers no certainty about what may happen next. Trading circumstances change. Businesses that were once stable can encounter financial difficulty with little warning.
